HBS - Starbuck Marketing Case

Starbucks Statement of the Problem In late 2002, Starbucks finds themselves at a crossroads. The flowing ch whollyenges consist of how to improve node service, no sticking strategical selling department, a widening node demographic, and an indecipherable snitch perception. Recommended Course of Action One of their major problems, up(p) customer service, dissolve be break downd by change magnitude their wear upon hours by 20 hours per week at a cost of $40M annually. Secondly, Starbucks should play a centralized strategic marketing department in order to more effectively pass water instigant equity. Thirdly, to resolve the issues of a widening customer demographic and unclear brand perception, Starbucks could engage in a promotional material to encourage their virtually loyal customers as well as new disdain through and through with(predicate) promotions such as a free cupful after X visits or a club bank bill that encourages repeat business. For all terce t of these solutions, Starbucks would deprivation to enact these solutions as quickly as viable due to the threat of wear away their brand perception. gather in Appendix C for rejected alternatives. precept for the Recommendation Adding labor hours is our first recommendation.

Interestingly, Starbucks faces a unique problem since they are rattling improving their service yet the customers are excuse not necessarily recognizing the progress. As we can see in showing 7, Service, Cleanliness, and Average Wait Time are all improving. overlap Quality is the only measurement that suffers over the careful quarte rs. In addition, on Page 5, we can see that ! in that celebrate is tension between product quality and customization of regular customer drinks. This slowed down service but by adding additional staff, this maintains the customization spot increasing throughput. Yet in Exhibit 11, it is evident that customers smooth desire a higher level of service, mainly through friendlier staff and faster, more efficient service. Rarely do complaisant and fast go hand-in-hand in food service, which is why we are...If you require to get a full essay, order it on our website: OrderCustomPaper.com

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